Network Operation Center

ITSM provide Network Operation Centre (NOC) monitoring and administration service to the customer

Below are the key features of ITSM NOC.

  • Pro-Active Monitoring
  • Highly qualified engineers (Tier-1, Tier-2, Tier-3 Support)
  • Process based approach
  • Weekly/Monthly/Quaterly report.
  • ITIL Frame work {From Event Management to Service operation}
  • Strategic approach towards ‘maximum uptime’.
  • 100 % customer satisfaction.

Pro-Active Monitoring

  • ITSM is a team of real-time experts who have invested more than 12 years of their life in Operations.
  • I myself (Ravi Sultanekar) has started my career as a Tier-1 NOC engineer 12 years back so I have strong knowledge on NOC profile.
  • We don’t relay only on Monitoring tools for alerts but we have predefined systematic NOC process for event/incident handling.
  • ITSM NOC team ensures that we are addressing the major issues even before they arrives us.
  • We have a dedicated NOC environment for Client.
  • Click here for more details. (RFP)

Highly Qualified Professionals

  • ITSM believes in ‘quality of work’, hence we are committed to provide highly qualified dedicated engineers for operations.
  • We work on Dedicated NOC model (not shared model).
  • We are committed to provide dedicated NOC room and dedicated engineer for all customers. (Tier-1, Tier-2 and Tier-3 Engineers)
  • We have strong interview and review process for NOC hiring.
  • We have a sample model of our team for demonstration.

Process based Work approach

  • We follow ITIL best practises for NOC monitoring and management
  • Excellent Event Management process
  • Systematic Incident management process.
  • ITSM NOC provides 100% assurance of reducing the queue count to 20%-25 within 3 quarters.
  • We follow the ITIL best practises with guaranteed results.
  • We provide daily, weekly, monthly, quarterly and yearly NOC report.
  • ITSM-NOC has a strategic approach towards maximum uptime.